House of O’Rosie (“we”, “us”) respects your privacy. This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you contact us, book the fragrance bar, order a scent, join our waitlist or newsletter, or create an account, we may collect your name, email address, phone number, event details (such as date, venue and guest numbers), order and delivery details, and anything you choose to tell us in a message.
Why we collect it
We use your information to respond to enquiries, plan and deliver bookings, process orders, send the updates you ask for, improve our services and meet our legal obligations. We only send marketing emails if you have opted in, and you can unsubscribe at any time.
Who we share it with
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as our website host, email service and payment processor, and only as needed to provide our services. Card payments are handled by our payment provider; we never store full card details.
Cookies and analytics
Our website uses essential cookies to work properly. Analytics cookies are only used if you accept them, and help us understand how visitors use the site.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it.
Access and correction
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by contacting us. We will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
House of O'Rosie, Unit 1/2 Braid Street Perth WA 6000. Phone +61451166482, or use our contact page.